Maintain color, size and maximize the use of your yoga rug by carefully following the instructions below:
Please mind that JIVJAGO works with natural and handmade products, very light colors might release a small amount of lint over the white lines (for the rugs with white lines).
Soak your rug for one hour in cold water with 1 cup of salt to preserve the color. Then, put it on a light program in the washing machine with cold water. Always wash the rug separately. Use mild and natural detergents or those that have color-care formulas. Do not use fabric conditioner, no bleach. As an alternative you can dry-clean the rug.
Minimize shrinkage by gently stretching your rug before you hang it to dry. Dry in a warm place out of sight from the sun to preserve the colors.
We recommend to dry inside to preserve color and wash only if necessary. Jiv Jago will not replace rugs due to color running.
Please expect some shrinkage and color fading of this natural product. If you have any questions or concerns, please do not hesitate to contact us.
Return & Exchange Policy
JIVJAGO is made to make you happy and will back that up with our return and exchange policies. If you are not completely pleased with your purchase let us help you with a replacement, return or repair. JIVJAGO will accept, for return or exchange, items that are in in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from receipt of original order. JIVJAGO will not pay for the return shipping. Items cannot be returned or exchange after 21 days from the receipt of original order.